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Help Center FAQs

How long does it take to receive my member ID card?

Medical Member ID Cards

You can sign in to print your medical member ID card or use the Horizon Blue app within 48 to 72 hours after your enrollment has been processed. Your member ID card will be mailed within 5-10 business days after you are enrolled in your selected plan. Member ID cards are not mailed every year, but are typically mailed when you change plans, have a change in level of coverage, or if you are enrolled in an HMO plan and change your Primary Care Physician (PCP). Other situations may also apply.

If you have a new plan and your member ID card is not available when you try to view it online, your enrollment request may still be processing. If you have questions about the status of your enrollment, use our Email Us or Chat tools and select Enrollment.

Dental Member ID Cards

You can sign in to view your dental ID card online or use the Horizon Blue app, unless you’re enrolled in Horizon Dental Choice. If you’re enrolled in Horizon Dental Choice, call Horizon Dental at 1-800-4DENTAL (433-6825) for additional information about dental ID cards.

Vision Member ID Cards

If you have a Davis Vision plan, visit and register for an account to view your vision plan details. For more information regarding your vision member ID card, call Davis Vision at 1-800-278-7753.

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Last updated:

Dec 20,2022