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Why did you pay me and not my doctor?

There are a few reasons why we send the payment to you instead of your doctor:

  • It may be because the doctor is not in Horizon’s network (also called being out-of-network). That means you need to send the payment to the doctor or other health care professional.

    When you use in-network doctors and hospitals, we’ll pay the doctor or hospital directly and you usually pay less out of your pocket for your care. Use our Doctor & Hospital Finder to find in-network doctors and hospitals near you.

  • It may be because you have other health insurance that is considered your primary insurance.

  • Or, it may be because you submitted a prescription drug claim for reimbursement.

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Last updated:

Mar 21,2022