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Help Center FAQs

Why was my claim denied for "no enrollment"?

You can view your enrollment information by signing in and following the steps below:

  1. Click Benefits & Coverage.
  2. Then click Benefits Overview to view the Plan Details for the eligibility status of each enrolled member, as well as the effective date of the plan. You can view your Horizon BCBSNJ medical, dental, prescription and vision plans, as applicable, and the dependents covered under those plans.

If the displayed information is incorrect and you have your Horizon BCBSNJ insurance through your employer, please contact your company’s Benefit Administrator. If you purchased your coverage directly through Horizon BCBSNJ, the Exchange (the federal Marketplace) or the New Jersey State Based Exchange (SBE), please call Horizon BCBSNJ’s Member Services phone number on the back of your member ID card.

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Last updated:

Oct 28,2021