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Help Center FAQs

How can I update my information about additional insurance/coordination of benefits so I know my claim will be processed correctly?

You can update your additional insurance information by following the steps below:

  1. Click Benefits & Coverage.
  2. Click Benefits Overview.
  3. Click the Coordination of Benefits tab. Note: If you are using a mobile device such as a smartphone, tablet or notebook, you will instead need to scroll down to the bottom of the screen to view Coordination of Benefits and select Yes or No.

Please provide the most up-to-date insurance information for all covered family members to help with the processing of your claims.

If your claim was denied because Coordination of Benefits (COB) information is requested, please call the Horizon BCBSNJ’s Member Services phone number on the back of your member ID card. Depending on your plan, you may also be able to sign in and send us an email or chat with a Member Services Representative.

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Last updated:

Nov 08,2021