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Will Horizon BCBSNJ cover telemedicine to ensure access to care?

To help you get the care you need during the COVID-19 public health emergency, Horizon BCBSNJ is waiving out-of-pocket costs for covered services received through telemedicine, including Horizon CareOnline, Horizon BCBSNJ’s telemedicine service, for members enrolled in a fully insured plan1.

Members enrolled in a self-insured plan2 should check with their benefits administrator. This waiver is in place now and will continue for at least 90 days after the end of the public health emergency and State of Emergency, as declared by Governor Murphy.

Many Horizon BCBSNJ members with medical coverage also have free, 24/7 access to registered nurses. Nurses are available to answer your questions about COVID-19 symptoms, as well as other health questions or concerns. If you are located in New Jersey, a nurse can connect you to a doctor for a telemedicine visit, if needed. If these features are available to you, you can access them by signing in, going to the home screen, and clicking Chat. Then, scroll down and click Nurse Chat & Telemedicine.

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Last updated:

Oct 28,2021


Disclaimer / Footer:

¹ Fully insured members will see the following statement on the back of their member ID card: Insured by Horizon Blue Cross Blue Shield of NJ.

² Self-insured members will see the following statement on the back of their member ID card: Horizon BCBSNJ provides administrative services only and does not assume and financial risk for claims.