How can we help?

If you are an Individual, Medicare Supplement (Medigap), or Medicare Advantage subscriber, sign in to make a payment. This feature is only available to the subscriber on the account.

You can use your checking account, PIN-less debit card or credit card to pay your premium bill. You will get an email confirmation, showing the date and amount of the payment, once a payment is made.

After you make one online payment, you can enroll in auto pay. With auto pay, your premium payment is deducted from your checking account, or billed to your credit card or PIN-less debit card, on the same date each month so you never miss a payment.

You can mail your payment to the address on your invoice or use the address for your plan below.

If you don’t want to worry about checks, stamps and mail time, you can sign in to pay your bill online or sign in to set up auto-pay. These features are only available to the subscriber on the account.

Plans Purchased Through GetCovered NJ (NJ State Based Exchange)

Send your premium payment to:

Plans Purchased Directly From Horizon

If you purchased your coverage directly from Horizon and not through GetCovered NJ, send your premium payment to:

If you are enrolled in a Medicare Advantage plan, send your premium payment to:

If you are enrolled in a Medicare Supplement plan, send your premium payment to:

Please be sure to include your nine-digit account number, premium payment and Horizon statement to avoid delays in processing your payment. (Medicare Supplement members: Your account number is the second set of numbers at the top of your invoice.)

Individual, Medicare Supplement (Medigap) and Medicare Advantage members who purchased insurance directly from Horizon or through the GetCovered NJ (State Based Exchange) can sign in to check the status of their premium payment. Remember to allow up to 72 hours for us to process and post your payment. Your Payment History will be updated once this is completed. The Balance Due in the Payment Center will only be updated when the next invoice is generated the following month.

Members who have coverage through their employers should speak to their Human Resources department or benefits administrator for information about how health care coverage is billed and paid.

Yes. To make a payment 24 hours a day, seven days a week, using our automated phone system, call 1-888-778-2005 and select Make a Payment.

Individual consumers can speak with one of our Member Services Representatives at 1-800-355-BLUE (2583), Monday through Wednesday and Friday, from 8 a.m. to 6 p.m. and Thursday, from 9 a.m. to 6 p.m., ET to make a premium payment.

Medicare Advantage members can call 1-800-365-2223 (TTY 711), weekdays, from 8 a.m. to 8 p.m., ET to speak with a Member Services Representative.

Medicare Supplement (Medigap) members can call 1-888-276-4299, weekdays, from 8 a.m. to 5 p.m., to speak with a Member Services Representative.

Individual, Medicare Supplement, and Medicare Advantage members can sign in to set up automatic monthly payments.

Individual, Medicare Supplement, and Medicare Advantage members can sign in to find out how much they owe and when payment is due.

Yes. You can pay your premium at one of MoneyGram’s convenient locations. Our MoneyGram code is 11967.

Generally, bills are sent two weeks before the payment due date.

We know that understanding health insurance is not always easy. Paying your premium on time is critical to keeping your health coverage.

Insurance Bought Through GetCovered NJ (NJ State Based Exchange) with the Advanced Premium Tax Credit (APTC)

Your premium payment is due on the first day of each month. If Horizon does not receive your payment by the first day of the month, you will be considered delinquent and a three-month grace period begins. This means you have three months to pay your balance in full before you lose your coverage. If your account is not paid in full by that time, you will be responsible for the full payment of all health care costs incurred during that that.

To be eligible for the three-month grace period, you must have:

• Purchased your health coverage through GetCovered NJ (NJ State Based Exchange)
• Paid at least the first month’s premium payment in full for the current benefit year
• Received an advance premium tax credit to purchase insurance through the Health Insurance Marketplace

If you miss a payment, you have 30 days before Horizon will hold and not pay any health care claim and will notify these providers accordingly. You will also be responsible for the full payment of prescription drug costs until you pay your premium is paid in full.

Once your account is paid in full:

1. We will process eligible claims.
2. You can submit a claim form to be reimbursed for the covered costs of prescription drugs that you paid for at the time your account was delinquent. To apply for reimbursement of these costs, complete the Prescription Drug Claim Form. Then, return it to the address indicated on the form.

Insurance Bought Through GetCovered NJ (NJ State Based Exchange) without the Advanced Premium Tax Credit (APTC) or Medicare Supplement

If you do not pay your premium by the due date, you have 31 days to make a payment in full before you lose your coverage. Your coverage will be terminated back to the date you paid your coverage through. For example, if the last time you paid your premium was on September 1, for coverage during the month of September, your coverage will terminate effective October 1.

Insurance Bought Directly from Horizon including Small Groups (2-50 Employees)

If you do not pay your premium by the due date, you have 30 days to make a payment in full before you lose your coverage. Your coverage will be terminated back to the date you paid your coverage through. For example, if the last time you paid your premium was on September 1, for coverage during the month of September, your coverage will terminate effective October 1.

Your payment may take up to 72 hours to process. Your Payment History will be updated once this is completed. Please note that the Balance Due in the Payment Center will only be updated when the next invoice is generated the following month.