How can we help?

You cannot update your address using our member website or the Horizon Blue App. Instead, to request that we change the address we have on file for you, be sure to provide your name, member ID number and new address when contacting us below.

If you purchased coverage through the NJ state-based exchange (SBE): Go to Get Covered New Jersey or call 1-833-677-1010 (TTY 711).

If you purchased your insurance directly through Horizon:

• Use our Email Us tool. Under Category, choose Enrollment;
• Fax your information to 1-973-274-4413; or
• Check the box titled Report Address Change and complete the information on your invoice when sending your premium payment by mail.

State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP) members except for Rutgers employees:

Log into Benefitsolver, a tool of the SHBP/SEHBP via your MyNewJersey account. Rutgers employees must update their address and phone number directly with Rutgers.

Medicare Supplement members (other than SHBP and SEHBP members):

• Use our Email Us tool. Under Category, choose Enrollment; or
• Send a written request to: Horizon, PO Box 10138, Newark, NJ 07101

For other members with coverage through an employer not mentioned above: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are not sure if this applies to you or if you need additional help, contact us through our Email Us or Chat tools. We will let you know if you need to contact your employer directly, or if we can make the change.

Yes. The Horizon Blue app provides you with 24/7 access to care, support and plan information from your smartphone or other mobile device.

To get the app, text GetApp to 422-272 or visit the App Store® or Google Play™. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply.

To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign in (fingerprint or facial recognition) is also an option.

With the Horizon Blue app, you can:

• Submit out-of-network medical and behavioral health claims.
• Display, download, print and share your member ID card.
• Quickly connect with health care professionals.
• View your claims, see how much your health plan paid, and any amount you may owe.
• Find doctors and hospitals.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Email or chat with a Member Services Representative to get answers to your questions.
• If you purchased insurance for yourself or your family directly through Horizon or through the NJ state-based exchange (SBE), you can pay your premium bill online and set up Auto Pay.

You must download and use the Horizon Blue app to submit an out-of-network claim electronically.

To unlock your secure member web portal account, please call the eService Help Desk at 1-888-777-5075 (TTY 711), weekdays, between 7 a.m. and 6 p.m., ET.

1. Sign in to your account.


2. Click Horizon MyWay under My Accounts.


3. Scroll down and click View More Activity.


4. Scroll down. Under "I Want To" (the blue menu on the left-hand side), click Get Reimbursed.

If you do remember your current password:

1. Sign in to your account.
2. Within Profile & Settings under Privacy and Security, click Username & Password.
3. Click Change Password. You will be prompted to enter your current password and create a new password.

If you do NOT remember your current password and need to reset it:

1. Go to HorizonBlue.com. Under Member Sign In, select Forgot username or password?
2. Enter your username or, if you forgot it, click Let’s try finding it.
3. You will be prompted to verify your identity via email or text message using a one-time verification code.
4. After verifying your identity, you will be prompted to create a new password.

Change your email address by clicking Personal Information under Profile & Settings.

Your account can be locked for one of the following reasons:

1. The username or password was incorrectly entered five consecutive times.
2. Invalid responses were entered to the security questions during ‘Forgot Username’ or ‘Forgot Password’ transaction.

To unlock your account, please call the eService Help Desk at 1-888-777-5075, between 7 AM and 6 PM EST.