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  • Yes, with the Horizon Blue app, you get 24/7 access to your plan information, care and support from your smartphone or other mobile device.

    To get the app, text GetApp to 422-272 or visit the App Store® or Google Play™. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply.

    To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign in (fingerprint or facial recognition) is also available on the Horizon Blue app.

    With the Horizon Blue app, you can:

    • Display, download, print and share your member ID card.
    • Quickly connect with health care professionals.
    • Check your notifications.
    • View your claims to see how much your health plan paid and any amount you may owe.
    • Find doctors and hospitals, and even schedule appointments.
    • Check if a specific treatment or service is covered.
    • Track your deductible, if applicable, and maximum out-of-pocket costs.
    • Email or Chat with a Member Services Representative to get answers to your questions.
    • If you are an Individual, Medicare Supplement or Medicare Advantage member who purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the NJ State Based Exchange (SBE), you can pay your premium bill online and set up Auto Pay.

    For website or app-related questions or technical issues, please contact the eService Desk by:

    1. Calling 1-888-777-5075, weekdays between 7 a.m. and 6 p.m., Eastern Time (ET); or
    2. Signing in and clicking Email Us or Chat then Technical Support. (Please note: Some members may not have access to all support options.)

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    2 votes with an average rating of 5.

    Last updated:

    Jan 06,2022

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  • Submit your claim with the Horizon Blue App in a few easy steps.

    • An itemized bill includes:

      • Patient name
      • Member ID number
      • Date of service
      • Diagnosis code(s)
      • Procedure code(s)
      • Place of service
      • Total charge

      For Medicare claims, you must include a Medicare Explanation of Benefits (EOB). An Explanation of Benefits (EOB) is the notice that your Medicare Advantage Plan or Part D prescription drug plan typically sends you after you receive medical services or items. You only receive an EOB if you have Medicare Advantage or Part D. An EOB is not the same as a Medicare Summary Notice. It is also important to remember that an EOB is not a bill.

      You cannot use the Horizon Blue app to take pictures.

    • When you open the Horizon Blue App, access the menu and tap on Submit a Claim.

    • Upload photos of the claim form and other supporting documents, such as an itemized bill or receipts. You can submit multiple images per claim.

    • Before you submit your claim, you'll be asked to confirm the photos you selected.

    Was this helpful?

    6 votes with an average rating of 3.7.

    Last updated:

    Jan 07,2022

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  • You must download and use the Horizon Blue app to submit an out-of-network claim electronically.

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    4 votes with an average rating of 3.

    Last updated:

    Jan 07,2022

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  • Addresses cannot be updated on our member website.

    If you purchased your insurance through the Exchange (federal Marketplace): All address change requests must be processed through your account at HealthCare.gov or by calling the Exchange call center at 1-800-318-2596. If you use TTY services, please call: 1-855-889-4325.

    If you purchased coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234.

    For members with coverage through an employer: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are uncertain if this applies to you, you can sign in to your account and contact us through our Email Us or Chat tools. We will let you know if you need to contact employer directly, or if we can process the change. Please ensure that your employer’s benefits administrator or human resources department is made aware of the updates you make with Horizon BCBSNJ.


    For all other members (except Medigap): To request that we change the address we have on file for you, please submit the following information:

    • Name
    • Horizon BCBSNJ ID number
    • New address
    • Specify whether this is a residence, temporary or billing address change

    To submit the address change information, you can:

    • Sign in to your account and click Email Us. Under Category, choose Enrollment.
    • Fax your information to 1-973-274-4413. Remember to include your Horizon BCBSNJ member ID number.
    • For Individual Consumers who do not have coverage through the Exchange: In addition to the options above, you can also change your address by checking the box titled Report Address Change and completing the information on your invoice when sending your premium payment by mail.

    For Medigap members: To request that we change the address we have on file for you, please submit the following information:

    • Name
    • Horizon BCBSNJ ID number
    • New address
    • Specify whether this is a residence, temporary or billing address change

    To submit the address change information, you can:

    • Sign in to your account and click Email Us. Under Category, choose Enrollment.
    • Call our toll-free number at 1-888-276-4299. Remember to include your Horizon BCBSNJ member ID number.
    • Send a written request to:
    • Horizon BCBSNJ
      PO Box 10138
      Newark, NJ 07101

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    7 votes with an average rating of 2.6.

    Last updated:

    Jan 11,2022

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  • Medical Claims

    You can submit out-of-network medical claims by mail or use the Horizon Blue App. This includes claims for behavioral health, prescriptions, eyeglasses, and durable medical equipment like breast pumps, sleep apnea machines, diabetic supplies, orthotics, etc.

    Dental Claims

    You can submit out-of-network dental claims by mail. Dental claims are not accepted on the Horizon Blue app.

    Submitting a Claim

    1. Download and complete the appropriate claim form.
    2. Include an itemized bill. An itemized bill includes:
      • Patient name
      • Member ID number
      • Date of service
      • Diagnosis code(s)
      • Procedure code(s)
      • Place of service
      • Total charge
    3. Submit your claim by mail to the address printed on the form or use the Horizon Blue App.

    For Medicare claims, you must include a Medicare Explanation of Benefits (EOB). An Explanation of Benefits (EOB) is the notice that your Medicare Advantage Plan or Part D prescription drug plan typically sends you after you receive medical services or items. You only receive an EOB if you have Medicare Advantage or Part D. An EOB is not the same as a Medicare Summary Notice. It is also important to remember that an EOB is not a bill.

    Was this helpful?

    12 votes with an average rating of 4.

    Last updated:

    Jan 09,2022

    Audience:

  • To unlock your secure member web portal account, please call the eService Help Desk at 1-888-777-5075 (TTY 711), weekdays, between 7 a.m. and 6 p.m., ET.

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    6 votes with an average rating of 1.5.

    Last updated:

    Oct 30,2021

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  • If you remember your current password:

    You can change it by following these steps when signed in to your secure member web portal account:

    1. Click Profile & Settings
    2. Under Privacy and Security, click Sign In & Security. You will be prompted to enter your current password and create a new password.

    If you do NOT remember your current password and have to reset it:

    1. Go to HorizonBlue.com. Under Member Sign In, select Forgot username or password?
    2. Enter your username or, if you forgot it, click Let’s try finding it.
    3. You will be prompted to verify your identity via email or text message using a one-time verification code.
    4. After verifying your identity, you will be prompted to create a new password.

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    No votes have been submitted yet.

    Last updated:

    Oct 30,2021

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  • Many members can send their health coverage questions to Horizon BCBSNJ through our secure Email Us tool.

    Please Note: While many of our members with Horizon BCBSNJ health coverage can use Email Us, there are some members for whom we do not currently offer this feature. Please see the related FAQs for more information.

    To use Email Us:

    1. Sign in (or register first).
    2. Click Email Us.
    3. Select the category that best describes your question.
    4. Click Send.

    After a Member Services Representative has responded to your message, you will receive an email notifying you to sign in to view Horizon BCBSNJ’s response. Messages remain in your secure inbox for 18 months.

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    Last updated:

    Oct 30,2021

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  • You can change your email address by signing in and following the steps below:

    1. Click Profile & Settings.
    2. Under Profile, click Personal Information to edit and save your new email address.

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    Last updated:

    Oct 30,2021

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  • The Treatment Cost Estimator tool can give you a general understanding of the possible cost ranges of common types of health care services. This tool is populated with data based on the patient claims paid by Horizon BCBSNJ to health care professionals in the past for services performed on their patients. These estimates can help you understand the range of costs for a specific treatment of health care services.

    Please Note: These estimates do not include the unusually highest or lowest costs. It also does not calculate your out-of-pocket costs. Your out-of-pocket costs are based on your benefits.


    To use the Treatment Cost Estimator, follow the steps below:

    1. Click Benefits & Coverage.
    2. Then click Treatment Cost Estimator.
    3. Then Go to Treatment Cost Estimator to be directed to Healthsparq, our partner website.

    Healthsparq provides insights into estimated costs for hospital stays, MRIs, office visits, surgeries, vaccines, X-rays and more.

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    Last updated:

    Oct 30,2021

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