How can we help?

If you purchased coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234.

If you bought insurance directly from Horizon BCBSNJ: You must complete and return the Non-Group Enrollment/Change Request Form to change your coverage information, including adding or removing an eligible spouse or dependent, changing your name, changing your plan, and other Special Enrollment Period (SEP) related changes. You must submit the application and supporting documentation, if applicable¹, within 60 days from the date of the loss of coverage or life event.

For members with coverage through an employer: Contact your employer’s benefits administrator or human resources department to cancel your coverage.

If you purchased your coverage through the Exchange (the federal Marketplace): Go to HealthCare.gov or call the Exchange Call Center at 1-800-318-2596 to cancel your coverage. Please provide the Exchange at least 14 days advance notice of when you want to terminate your coverage.

If you purchased your health coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234 to cancel your coverage. Please provide the SBE at least 14 days advance notice of when you want to terminate your coverage.

If you purchased your coverage directly through Horizon BCBSNJ and not through the Exchange (the federal Marketplace) or the NJ State Based Exchange (SBE): You can voluntarily terminate your coverage at any time for any reason with a future termination date. Complete the Request for Termination Form and submit it using one of the options on the form.

Horizon BCBSNJ sells a number of insurance plans. For help selecting a different Horizon BCBSNJ plan, call 1-888-765-7786.

You can check your coverage effective date by signing in and following the steps below:

1. Click Benefits & Coverage.
2. Then click Benefits Overview.

Your plan effective date will be listed with other plan details under the coverage type.

You can view your coverage information by signing in and following the steps below:

1. Click Benefits & Coverage.
2. Then click Benefits Overview.
3. Select the coverage type to see key plan details.

If your information is not correct or has not been updated, please see below.

For members with coverage through an employer: Contact your employer's benefits administrator or human resources department directly.

If you purchased your coverage directly through Horizon BCBSNJ: Call Horizon BCBSNJ's Member Services at the phone number on the back of your ID card.

If you purchased your coverage through the Exchange (federal Marketplace): Contact HealthCare.gov or 1-800-318-2596.

If you purchased coverage through the NJ State Based Exchange (SBE): Contact Get Covered New Jersey or call 1-800-224-1234.

For members with coverage through an employer: If you have coverage through an employer, please contact your employer’s benefits administrator or human resources department directly.

For members with coverage NOT through an employer: You will need to provide a copy of your dependent child’s birth certificate or driver’s license to show proof of age to add or terminate a dependent from your coverage during a special enrollment period¹. During Annual Open Enrollment, you are not required to show proof of a dependent’s age.

In 2021, the federal government determined that COVID-19 caused significant challenges for consumers in getting health insurance and declared a Special Open Enrollment Period (SEP) from February 1 to August 15, 2021.

The new COVID-19 SEP allows:

• Uninsured individuals to enroll in an individual plan;
• Existing members to change from one individual plan to another;
• Existing group members to change to an individual plan; and
• Existing members to add or remove a dependent from their individual policy.

The COVID-19 SEP operates like the Annual Open Enrollment Period, since there is no triggering life event and no supporting documentation required.

It depends on how you got your coverage and when you are trying to make a change.

I get my insurance through work:

If you get your coverage through your employer, check with your benefits administrator or human resources department for information about your employer’s Open Enrollment Period. Normally, you can only make changes to your coverage outside of the Open Enrollment Period when you have a qualifying life event. If you are an SHBP/SEHBP retiree, call or email the Division of Pensions and Benefits or, visit state.nj.us/treasury/pensions/fact-sheets.shtml.

I bought my coverage from the NJ State Based Exchange (SBE) or from Horizon BCBSNJ directly:

You can change your coverage:

1. During the Open Enrollment Period – November 1 through January 31. You do not need to provide proof of qualifying life event changes.
2. During the Special Enrollment Period (SEP) for COVID-19 – February 1 to August 15, 2021. You do not need to provide proof of life event changes.
3. If you experience a qualifying life event – at any time. If you change coverage during this timeframe, you are required to provide proof of the life event and the date it occurred.

You can request a Confirmation of Creditable Coverage letter by completing the request form. Send the completed form to the address or fax number listed on the form.

Addresses cannot be updated on our member website.

If you purchased your insurance through the Exchange (federal Marketplace): All address change requests must be processed through your account at HealthCare.gov or by calling the Exchange call center at 1-800-318-2596. If you use TTY services, please call: 1-855-889-4325.

If you purchased coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234.

For members with coverage through an employer: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are uncertain if this applies to you, you can sign in to your account and contact us through our Email Us or Chat tools. We will let you know if you need to contact employer directly, or if we can process the change. Please ensure that your employer’s benefits administrator or human resources department is made aware of the updates you make with Horizon BCBSNJ.

For all other members (except Medigap): To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

To submit the address change information, you can:

• Sign in to your account and click Email Us. Under Category, choose Enrollment.
• Fax your information to 1-973-274-4413. Remember to include your Horizon BCBSNJ member ID number.
• For Individual Consumers who do not have coverage through the Exchange: In addition to the options above, you can also change your address by checking the box titled Report Address Change and completing the information on your invoice when sending your premium payment by mail.

For Medigap members: To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

To submit the address change information, you can:

• Sign in to your account and click Email Us. Under Category, choose Enrollment.
• Call our toll-free number at 1-888-276-4299. Remember to include your Horizon BCBSNJ member ID number.
• Send a written request to:
• Horizon BCBSNJ
  PO Box 10138
  Newark, NJ 07101