How can we help?

For members with coverage through an employer: Contact your employer’s benefits administrator or human resources department to cancel your coverage.

If you purchased your health coverage through the NJ state-based exchange (SBE): Go to Get Covered New Jersey or call 1-833-677-1010 (TTY 711). Please provide the SBE at least 14 days advance notice of when you want to terminate your coverage.

If you purchased your coverage directly through Horizon BCBSNJ and not through the NJ state-based exchange (SBE): You can voluntarily terminate your coverage at any time for any reason with a future termination date. Complete the Request for Termination Form and submit it using one of the options on the form.

You cannot update your address using our member website or the Horizon Blue App. Instead, to request that we change the address we have on file for you, be sure to provide your name, member ID number and new address when contacting us below.

If you purchased coverage through the NJ state-based exchange (SBE): Go to Get Covered New Jersey or call 1-833-677-1010 (TTY 711).

If you purchased your insurance directly through Horizon:

• Use our Email Us tool. Under Category, choose Enrollment;
• Fax your information to 1-973-274-4413; or
• Check the box titled Report Address Change and complete the information on your invoice when sending your premium payment by mail.

State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP) members except for Rutgers employees:

• Log into Benefitsolver, a tool of the SHBP/SEHBP via your MyNewJersey account; or
• Call Horizon Health Guide at 1-800-414-SHBP (7427).

Rutgers employees must update their address and phone number directly with Rutgers.

Medicare Supplement and Medicare Advantage members:

• Use our Email Us tool. Under Category, choose Enrollment; or
• Send a written request to: Horizon, PO Box 10138, Newark, NJ 07101

For other members with coverage through an employer not mentioned above: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are not sure if this applies to you, contact us through our Email Us or Chat tools. We will let you know if you need to contact employer directly, or if we can process the change.

It depends on how you got your coverage and when you’re trying to make a change.

If you bought your insurance from Get Covered NJ (the state-based exchange) or directly from Horizon:

You can change your coverage:

1. During the Open Enrollment Period: November 1 through January 31.
2. If you experience a qualifying life event at any time during the year. You are required to provide proof of the life event and the changes to your coverage within 60 days after the event.

If you are an SHBP/SEHBP retiree:

Contact the Division of Pensions and Benefits.

If you get your insurance through work:

Check with your benefits administrator or human resources department. Normally, you can only make changes to your coverage during the Open Enrollment Period or when you have a qualifying life event.

Sign in to see your plan's coverage effective date. Your plan effective date will be listed with other plan details under the coverage type.

Sign in to view your coverage information. Then, select the appropriate group name or tab and scroll down to see your plan details.

If you recently made a coverage change and this information has not yet been updated, email or chat with us and select “Enrollment.” We can help answer your questions about the status of your enrollment.

If you bought your insurance through Get Covered NJ (the state-based exchange):

Go to Get Covered New Jersey or call 1-833-677-1010 (TTY 711)

If you bought insurance directly from Horizon:

Complete and return the Enrollment/Change Request Form and submit it using one of the options on the form.

If you get your insurance through work:

Contact your benefits administrator or human resources department.

If you bought your insurance through Get Covered NJ (the state-based exchange):

Go to Get Covered New Jersey or call 1-833-677-1010 (TTY 711)

If you bought insurance directly from Horizon:

Complete and return the Enrollment/Change Request Form and submit it using one of the options on the form.

If you get your insurance through work:

Contact your benefits administrator or human resources department.

If your policy is currently active but no member ID card is loaded online, your enrollment may still be processing. In this case, you can view, print or download a proof of coverage letter.

If you are not able to view, print or download a member ID card or proof of coverage letter, your policy may not be active. Use our Email Us or Chat tools and select Enrollment to contact us with any questions.

If your dependent has coverage under your health insurance plan, their dental and vision benefits will end on the date of their 26^th birthday. However, you have three options to potentially extend their coverage. You can apply for COBRA continuation coverage, use New Jersey’s Small Group Continuation (NJSGC) law or choose to apply for the New Jersey Dependent Under 31 (DU31) election.

Horizon also sells a number of dental and vision insurance plans. You can get a quick and easy quote online or by calling our Sales Department at 1-800-224-1234, weekdays, from 8 a.m. to 5 p.m. ET.

Turning 26 years old is considered a qualifying life event, so your dependent has options for getting coverage. Which options they have will depend on which of the following situations apply to them: