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Member Handbooks

Understanding the benefits and services available to you through your plan, can help you get the care you need, when you need it.

Getting Started

Medical insurance can be difficult to understand. We want to make sure you understand your insurance so you get the most from your benefits.

What Do You Pay?

You should understand your health insurance plan — how it works and how to use it — so you can get the most out of it. You can save time and money when you know what your health plan covers before you get care.

Your Member ID Card

Your member ID card is your key to accessing medical care. Get it whenever you need it.

Inquiries, Complaints and Appeals

We’re dedicated to giving you access to quality health care and service.

Pharmacy Services

Your plan may have prescription drug coverage administered by Prime Therapeutics LLC (Prime). Look at your member ID card for the Prime logo or read your SPD or Benefit Booklet to find out if this is part of your benefits.