Members should continue to choose physicians and other health care professionals as they usually do under their plan. Use our Doctor & Hospital Finder to find a doctor, specialist or care facility.
Once enrolled, members will receive an introductory letter and brochure informing them about the programs and how participation can help better manage their conditions.
Our case managers are available Monday through Friday, from 8 a.m. to 7 p.m. Members can leave a voicemail message after office hours.
Call the appropriate number below Monday through Friday, from 8 a.m. to 7 p.m.:
Horizon members: 1-888-334-9006
Medicare members: 1-888-334-9006 (Hearing impaired? Call 1-800-855-2881)
Medicare Blue TotalCare (HMO SNP) 1-888-334-9006
(Hearing impaired? Call 1-800-855-2881)
NJ DIRECT members: 1-888-345-1150
National Account members: 1-888-357-3515
FEP members: 1-866-697-9696
Members may be identified either through claims data, pharmacy data, their doctor's referral or case management.
Members are covered for DME and prescriptions as outlined in their health benefits plan.
Yes, we always work to ensure that all of the personal health information of our members remains confidential.
All programs are completely voluntary. Members can contact us at any time to cancel their participation.