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Horizon CareOnline℠ (Telemedicine)


Need to see a doctor now? Get connected with virtual care 24/7

When you need to see a doctor or nurse — anytime day or night — simply sign in to access Horizon CareOnline℠. Get 24/7 access to U.S. board-certified doctors and registered nurses via video, phone or chat from the comfort of your home.

  Horizon CareOnline Brings the Doctor to You

TRANSCRIPT

[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

You can use Horizon CareOnline for a number of different conditions.

[These conditions appear on screen.]

  • Abdominal pain
  • Colds
  • Cough
  • Eye infection
  • Flu
  • Sinus infection
  • Skin irritation

[Video transitions to a laptop displaying a member signed in on horizonblue.com, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in or download the Horizon Blue app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon Blue app, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com. American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

App Store is a service mark of Apple, Inc., registered in the U.S. and other countries.

Google Play™ is a trademark of Google LLC.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline™ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey.

©2020 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.

Currently and through at least 90 days after the end of the COVID-19 public health emergency, you will not pay out of pocket when receiving care for covered services through Horizon CareOnline. Once this period is over, you will pay:

  • PPO Plan: $5 copay for urgent medical visits and behavioral health visits.
  • CDHP: Medical care — no more than $59 per visit. Behavioral health visits — range from $79 to $175, depending on the type of service and therapist.

For members in CDHP, you will be charged $5 on your credit or debit card. Once the claim is processed, you will be billed the outstanding balance. However, if you have met your out-of-pocket maximum, you will not be charged.


Horizon CareOnline does not replace your relationship with the primary doctor or behavioral health professional you may see on a regular basis, but Horizon CareOnline is available when you need it. Your out-of-pocket cost for using Horizon CareOnline may vary.