Horizon CareOnline℠ (Telemedicine)
Need to see a doctor now? Get connected with virtual care 24/7
When you need to see a doctor or nurse — anytime day or night — simply sign in to access Horizon CareOnline℠. Get 24/7 access to U.S. board-certified doctors and registered nurses via video, phone or chat from the comfort of your home.
Horizon CareOnline Brings the Doctor to You
Currently and through at least 90 days after the end of the COVID-19 public health emergency, you will not pay out of pocket when receiving care for covered services through Horizon CareOnline. Once this period is over, you will pay:
- PPO Plan: $5 copay for urgent medical visits and behavioral health visits.
- CDHP: Medical care — no more than $59 per visit. Behavioral health visits — range from $79 to $175, depending on the type of service and therapist.
For members in CDHP, you will be charged $5 on your credit or debit card. Once the claim is processed, you will be billed the outstanding balance. However, if you have met your out-of-pocket maximum, you will not be charged.
See a Doctor
Visit with a U.S. board-certified, licensed doctor without an appointment on a computer or mobile device. This option is useful for treating common health problems like:
- colds and flu
- skin irritations and rashes
- abdominal pain
- and more
Urgent medical care services for Horizon CareOnline are provided by U.S. board-certified, licensed doctors who average 15 years of experience in primary/urgent care.
Talk to a Behavioral Health Provider
You can also schedule an appointment with a behavioral health specialist, including licensed psychiatrists, psychologists and social workers, from 7 a.m. to 11 p.m., for conditions such as:
- attention deficit/hyperactivity disorder (ADHD)
- bipolar disorder
- and depression
Talk to a Nurse
Get advice and answers to health questions at no cost, 24/7, from a registered nurse. Nurse Chat is staffed by registered nurses who have an average of 15 years of clinical experience and provide physician-approved information to guide health care decisions.
Simply sign in to access Nurse Chat.
Horizon CareOnline does not replace your relationship with the primary doctor or behavioral health professional you may see on a regular basis, but Horizon CareOnline is available when you need it. Your out-of-pocket cost for using Horizon CareOnline may vary.