Get More From Your Health Plan

Get support and care from your mobile device or computer – anytime, anywhere – with the Horizon Blue app. Register and sign in to:

• View health plan details.
• Check claims status.
• Find in-network doctors, hospitals and other health care professionals.
• Get health advice and care from nurses and doctors.
• View, email or text your member ID card to your doctors and covered dependents.
• Connect with Member Services to get answers to your questions.

To get the app, text GetApp to 422-272, or download it from the App Store® or Google Play™.

Visit with U.S. board-certified, licensed doctors via video on your computer or smart phone with Horizon CareOnline℠. Get treated for common health conditions, including colds and flu, fever, abdominal pain, sinusitis, skin irritations and more, without an appointment. You can also make an appointment to see behavioral health specialists from 7 a.m. to 11 p.m., for conditions such as anxiety, attention deficit/ hyperactivity disorder (ADHD), bipolar disorder and depression.

Urgent medical care services for Horizon CareOnline are provided by U.S. board-certified, licensed doctors who average 15 years of experience in primary/urgent care.

Get advice and answers to health questions 24/7 from a registered nurse anytime, day or night. Nurse Chat is staffed by registered nurses with an average of 15 years of clinical experience. They provide physician-approved information to guide health care decisions.

With Horizon Behavioral Health™, you’ll get the right care through our extensive network of health care professionals and facilities, community organizations, online resources and digital tools. The Horizon Behavioral Health team will help you get the support you need 24/7. Services include individual and group counseling, autism care management, Substance Use Disorder treatment, crisis intervention, and postpartum depression and maternity care.

When you have a medical emergency, go to the nearest Emergency Room. But when your illness or injury is not severe, consider an in-network urgent care center or retail health center. Both can handle basic injuries and minor illnesses, and at a fraction of the cost of the ER. For routine and preventive health care, see your Primary Care Physician. Routine care, such as a physical, is not covered at urgent care centers or retail health centers.

Even if you’re in good health, you can benefit from talking to a nurse who knows your benefits. If you have a sudden health issue, or are managing a chronic condition, your Horizon Care Manager can:

• Provide ongoing support.
• Help you learn how to manage your medical condition.
• Work with your doctors and caregivers.

Call Horizon Care Management at 1-888-621-5894, option 2, option 3, weekdays, 8 a.m. to 5 p.m., Eastern Time.

Access exclusive health and wellness discounts through the free Blue365® program. Once you sign up, you’ll receive weekly emails with great deals and discounts from top national and local retailers on fitness gear, gym memberships, healthy eating options and more.

When you have everyday health questions, or when you’re faced with a more serious situation, you can call the 24/7 Nurse Line anytime to get doctor-approved information about:

• What level of care (such as telemedicine, urgent care or self-care) may be best for your needs
• A diagnosis from your doctor
• Nutrition and exercise
• Health screenings and immunizations

Reach the 24/7 Nurse Line anytime at 1-888-624-3096.

Manage your health securely and confidentially, with My Health Manager, powered by WebMD®.

Customize your content based on your needs and health interests. You can also use the Personal Health Record to store, track and manage your health information, including your immunization record, lab tests and medications.

Whether you’re dealing with a new diagnosis, upcoming surgery or existing condition, you can get help to better understand your health situation and learn more about your treatment options.

Through 2nd.MD, you can get connected with an experienced nurse or board-certified doctor for a second opinion via phone or video at no additional cost to you.

To reach 2nd.MD, call 1-866-887-0711.

Get important information about what you’re likely to pay for anticipated care with the Treatment Cost Estimator. Estimates are based on claims Horizon has received and your health plan details. Costs are only estimates and may vary when claims are finalized. These estimates do not include unusually high or low claims for services. You can also find out which in-network health care professionals near you provide a specific service and view potential questions to ask your doctor that can help you lower your out-of-pocket costs.