Read answers to frequently asked questions about claims, benefits, enrollment and more. And, get step-by-step instructions on how to get your information.
Sign in to use our secure email. Click Email Us to send us your question about your health coverage, enrollment, claims, premium bill and more. You will get a response from a Member Services Representative within two business days. Email Us is for medical coverage questions only. Have a question about behavioral health, prescription, dental or vision coverage? Please see below.
Sign in to ask us a question using our secure online Chat tool. Click Chat to connect to a Member Services Representative Monday through Friday during the hours listed for your plan. Chat is for medical coverage questions only. Have a question about behavioral health, prescription, dental or vision coverage? Please see below.
Need help registering for the Horizon Blue app or our secure member website? Call the eService Desk at 1-888-777-5075, weekdays, 7 a.m. to 6 p.m., Eastern Time, for technical support.
New Jersey has a new law, the Out-of-Network Consumer Protection, Transparency, Cost Containment and Accountability Act (the “Act”), to help protect you from surprise bills, including bills for emergency services from doctors, hospitals and other health care professionals who are not in your health plan’s network (also called out-of-network providers).
We can help you get the information you need. If you have questions about the participating status of your physician or your out-of-network benefits, you can also call 1-833-876-3825 and speak to a trained representative from 6 p.m. to 12 a.m., Eastern Time (ET), Monday, Tuesday, Wednesday and Friday, and from 6 p.m. to 1 a.m. ET, on Thursday. Specially trained Representatives can answer questions about your out-of-network benefits, out-of-pocket costs or how to find a doctor or hospital.
For all other questions about your benefits, please call the number on your ID card during normal business hours or sign in to send a secure email 24/7.
Horizon Healthcare of New Jersey
PO Box 820
Newark, NJ 07101