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Member contacts

Member ServicesMember Services

Member FAQs
Read answers to frequently asked questions about claims, benefits, enrollment and more.
Email Us
Sign in to email us questions about your medical coverage, or for technical support with the member portal or Horizon Blue App. We’ll respond within two business days. Have a question about behavioral health, prescription, dental or vision coverage? Please see below.
Chat
Sign in to chat with a Member Services Representative Monday through Friday. Chat is for medical coverage questions, or for technical support with the member portal or Horizon Blue App. Have a question about behavioral health, prescription, dental or vision coverage? Please see below.
Call Us

General Questions (e.g. Benefit, billing or claim questions for current members)
1-800-355-BLUE (2583)


Monday – 8 a.m. to 6 p.m., Eastern Time (ET)


Tuesday – 8 a.m. to 6 p.m., ET


Wednesday – 8 a.m. to 6 p.m., ET


Thursday – 9 a.m. to 6 p.m., ET


Friday – 8 a.m. to 6 p.m., ET

Horizon NJ Health - New enrollment

1-800-637-2997 (TTY 711)


Monday – 8 a.m. to 5 p.m., ET


Tuesday – 8 a.m. to 5 p.m., ET


Wednesday – 8 a.m. to 5 p.m., ET


Thursday – 8 a.m. to 5 p.m., ET


Friday – 8 a.m. to 5 p.m., ET

Horizon NJ Health – Members
1-800-682-9090 (TTY 711) 


24 hours, seven days a week


For additional contact information, visit the Horizon NJ Health website.

Medicare - Sales

Visit the Horizon Medicare website to find a plan that’s right for you.


1-877-234-1240 (TTY 711)


Monday to Sunday, from 8 a.m. to 8 p.m., ET (October 1 through December 7)


Monday - Friday, from 8 a.m. to 6 p.m., ET (December 8 through September 30)

Medicare - Members


1-800-365-2223 (TTY 711)


Monday – 8 a.m. to 8 p.m., ET


Tuesday – 8 a.m. to 8 p.m., ET


Wednesday – 8 a.m. to 8 p.m., ET


Thursday – 8 a.m. to 8 p.m., ET


Friday – 8 a.m. to 8 p.m., ET

Individual and Family Medical, Dental and Vision Plans (to purchase a new plan or change a plan if you bought directly from Horizon or through Get Covered NJ)


1-800-224-1234 


Monday – 8 a.m. to 7 p.m., ET


Tuesday – 8 a.m. to 7 p.m., ET


Wednesday – 8 a.m. to 7 p.m., ET


Thursday – 8 a.m. to 7 p.m., ET


Friday – 8 a.m. to 7 p.m., ET


Saturday – 8 a.m. to 5 p.m., ET

Technical Support
Need help with the Horizon Blue app or HorizonBlue.com? Sign in to use our Emal Us or Chat features and select “Technical Support,” or call the eService Desk at 
1-888-777-5075:


Monday – 7 a.m. to 6 p.m., ET


Tuesday – 7 a.m. to 6 p.m., ET


Wednesday – 7 a.m. to 6 p.m., ET


Thursday – 7 a.m. to 6 p.m., ET


Friday – 7 a.m. to 6 p.m., ET

Out-of-Network Costs


If you have questions about the participating status of your physician, how to find a doctor or hospital or your out-of-network benefits and costs after normal business hours, you can call 1-833-876-3825 and speak to a trained representative from:
Monday – 6 p.m. to 12 a.m., ET


Tuesday – 6 p.m. to 12 a.m., ET


Wednesday – 6 p.m. to 12 a.m., ET


Thursday – 6 p.m. to 1 a.m., ET


Friday – 6 p.m. to 12 a.m., ET



New Jersey’s Out-of-Network Consumer Protection, Transparency, Cost Containment and Accountability Act (the “Act”), helps protect you from surprise bills, including bills for emergency services from doctors, hospitals and other health care professionals who are not in your health plan’s network (also called out-of-network providers).

Mail Us
Horizon POS, Horizon HMO, Horizon PPO:
Horizon Healthcare of New Jersey
PO Box 820
Newark, NJ 07101