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Broker Contacts

Our broker partners have access to the Horizon Broker Portal to access client information and perform transactions including:

  • Enrollment
  •                      -  Add a new subscriber
                         -  Update a dependent
                         -  Remove a dependent
                         -  Reinstate products

  • Access payment information
  • Billing inquiries
  • ID card requests
  • Update group contact information
  • And more

For technical issues, brokers should call 1-888-777-5075, select prompt 5, and then choose:

  • Prompt 1 to reset a Member Maintenance password or for other technical support
  • Prompt 2 for help with entering enrollment in Member Maintenance or help with other Member Maintenance questions

To reset a Member Maintenance password or for other technical support, brokers may also send an email to BrokerSupport@HorizonBlue.com.

To get answers to other customer inquiries, brokers should call 1-800-355-BLUE (2583)