Support for Members in Recovery


Staying on the path to recovery is especially important during stressful times. Many people in recovery from alcohol and Substance Use Disorder rely on in-person meetings with their counselor or doctor to help keep them on track. But what happens when in-person meetings are no longer possible?

As doctors and health care facilities continue to limit access during the COVID-19 health emergency, telemedicine becomes your first option for care. These “virtual visits” can be an effective way to consult with your doctor about the kinds of things you’d typically schedule an office appointment for.

Your Horizon Blue Cross Blue Shield of New Jersey health plan includes behavioral health coverage. Call Horizon Behavioral Health℠ at 1-800-626-2212 for help finding programs and health care professionals that can help you. Behavioral health services are available 24/7. All calls are confidential.

You can also schedule a telemedicine appointment with a licensed behavioral health specialist through Horizon CareOnline℠ for conditions such as anxiety, attention deficit/hyperactivity disorder (ADHD), bipolar disorder and depression.

The following in-network virtual providers can also offer support for members in recovery. Eligible members can call these provider organizations directly to get more information or to get started.

  • Eleanor Health: Call 1-856-378-1368, weekdays, from 9 a.m. to 5 p.m. and Saturday, from 9 a.m. to 1 p.m. Eastern Time (ET)
  • Workit: Call 1-609-474-0106, weekdays, from 9 a.m. to 7 p.m., ET.
  • Kaden Health: Call 1-888-885-2336, weekdays, 9 a.m. to 5 a.m., ET to speak with a live patient advocate.

If you have regularly attended meetings sponsored by organizations like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA) in the past, you may want to continue with these virtual meetings. Visit Horizon Health News for a list of digital resources to support recovery – from phone calls to online chat rooms to video services using platforms like Skype or Zoom.