Business Process Improvement


The Business Process Improvement (BPI) division works across Horizon BCBSNJ to identify and direct process improvements that support the Company’s strategy.

The Business Process Improvement (BPI) division is comprised of certified Lean Six Sigma process improvement professionals (Black Belts and Master Black Belts) and experienced health insurance industry professionals.

BPI uses Lean Six Sigma, project management tools plus management philosophies to:

  • Reduce rework
  • Reduce complexity
  • Redesign work with the customer in mind