Horizon CareOnline℠ (Telemedicine)


Need to see a doctor now? Get connected 24/7 with Horizon CareOnline.

Horizon CareOnline Brings the Doctor to You

TRANSCRIPT

[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

[Video transitions to show the Horizon CareOnline app icon on a smartphone.]

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

[Video transitions to pharmacist and customer speaking, followed by customer purchasing prescriptions.]

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

[Video transitions to a member coughing and sneezing.]

You can use Horizon CareOnline for a number of different conditions.

  • Colds
  • Flu
  • Sinus infection
  • Skin irritation
  • Abdominal pain
  • Cough
  • Eye infection

[Video transitions to a laptop displaying a member signed in on horizonblue.com, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in…or download the app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon CareOnline or Amwell apps, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com.

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

The App Store℠ is an online store and is a service mark of Apple, Inc. Google Play™ is a trademark of Google, Inc.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross and Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross and Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline℠ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey. © 2018 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.

With Horizon CareOnline, you can:

  • Read profiles and patient reviews before selecting a health care professional for your care.
  • Receive a record of your visit by secure email to share with your primary doctor.
  • Feel secure in knowing that Horizon CareOnline complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Get urgent medical care 24/7 from U.S. board-certified, licensed doctors for conditions such as:

  • Abdominal pain
  • Colds and flu
  • Fever
  • Skin irritations
  • Sinusitis

See a licensed psychiatrist, psychologist or social worker for conditions including:

  • Anxiety
  • Attention deficit/hyperactivity disorder(ADHD)
  • Bipolar disorder
  • Depression

Professionals are available by appointment from 7 a.m. to 11 p.m., Eastern Time, every day.


There’s no charge to download the Horizon Blue app, but rates from your wireless provider may apply.

For more information about Horizon CareOnline, visit info.americanwell.com/where-can-I-see-a-doctor-online. Having technical problems reaching Horizon CareOnline? Call the eService Desk at 1-888-777-5075 to speak with an agent for assistance, weekdays, between 7 a.m. and 6 p.m., Eastern Time.

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.