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The Value of Horizon’s Health Plan

Applies to: Fully insured Commercial markets

Your client’s Horizon health plan is about more than just paying medical bills. For nearly 90 years, we’ve been helping our members get the care they need, when they need it. That’s why we offer the convenience of telemedicine, programs to support our members and no-cost preventive care.

Convenient access to telemedicine
The first step to using telemedicine to get care is to register at and the Horizon Blue app¹. Once registered, members can:

  • Get care for common health problems like a cold or the flu through Horizon CareOnline℠². U.S. board-certified, licensed doctors provide care by video or phone, 24/7, with no appointment needed. Eligible members can also make an appointment with a behavioral health professional.
  • Get answers to their health questions like information about health screenings and immunizations, at no cost, 24/7, from a registered nurse through Nurse Chat.

And, that’s not all. Members can sign in to and theHorizon Blue app to send a copy of their member ID card to their doctor or covered dependents, follow the prompts to print or download their ID card, and review their claims information. When using the Horizon Blue app, members can also save their member ID card to a digital wallet on their phone for easy access.

Members can also use the online Doctor & Hospital Finder to locate in-network doctors, hospitals and other health care professionals.

Programs to support our members
Our Care Management Program is for eligible members facing a life-changing medical condition, like a cancer diagnosis, an organ transplant or a high-risk pregnancy. Our Care Managers can help members talk about their medical condition with their doctor, guide them to the best care possible and help them manage their overall health. Members can learn more by visiting or by calling 1-888-621-5894, option 2.

With the new Horizon Behavioral Health website, members can access a wealth of resources with one click. The site makes it easier for members to get needed information about mental health conditions and Substance Use Disorders. Members can easily contact the Horizon Behavioral Health team for help connecting with care and getting necessary follow‐up support.

Preventive care at no additional cost
Preventive care is more than maintaining a healthy lifestyle, although exercising regularly, washing your hands, eating a healthy diet and getting enough sleep, all help. We want to help our members achieve their best health, which means getting the recommended immunizations and screenings to avoid getting sick. Because it’s so important, most preventive care services are covered 100 percent when in-network doctors provide the care.

Helping our members achieve their best health is what drives us every day. Throughout our history, we’ve been here when our customers and communities have needed us most. Rest assured, we will continue to provide coverage and services our customers can count on.

If you have questions, please contact your Horizon sales executive or account manager.

App Store® is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play™ is a trademark of Google LLC.

Horizon Blue Cross Blue Shield of New Jersey will never send you an email ask asking you to click on a link to validate User ID(s), password(s) or PIN(s), Social Security Number(s), card or account number(s), cardholder verification value(s) (CVV2), or user-defined challenge information (e.g., mother’s maiden name, place of birth, etc.). If such a message is received, please immediately forward it to

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnlineSM is a service mark, of Horizon Blue Cross Blue Shield of New Jersey. © 2021 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East, Newark, New Jersey 07105.

This email was sent from an unmonitored mailbox. If you have questions, or if you prefer not to receive emails like this from Horizon Blue Cross Blue Shield of New Jersey in the future, please contact your Horizon sales executive or account manager.

¹Members can download the app by visiting the App Store® or Google Play™, or by texting GetApp to 422-272. There’s no cost to download the Horizon Blue app, but data rates from wireless providers may apply.

²Not all members have access to Horizon CareOnline. Members should check with their benefits administrator or plan documents.

Published on: August 31, 2021, 00:36 a.m. ET
Last updated on: August 31, 2021, 07:43 a.m. ET