Improving Member Access to Information

Horizon BCBSNJ members now can hear patient responsibility information from our Interactive Voice Response (IVR) system.

What’s available?

Members can use the IVR to¹:

• Get the details of finalized claims, including the:
  • Date service began
  • Date the claim was received by Horizon BCBSNJ
  • Amount, date and to whom Horizon BCBSNJ paid, if applicable
  • Total amount the patient owes (patient’s responsibility)
  • Member’s copayment, coinsurance and deductible amounts, if applicable
  • Amount not covered by the member’s health plan
• Verify enrollment
• Request a duplicate member ID card
• Request a duplicate Explanation of Benefits (EOB) statement
• Get benefits information
• And more

Secure online tools¹
Members can also sign in to Member Online Services at HorizonBlue.com to:

• Check the status of claims, including how much was paid and how much the member may owe, if applicable
• Check eligibility and benefits
• Print a new member ID card
• Find an in-network doctor or hospital
• Email their question or Chat with a Member Services Representative

The IVR and Member Online Services are available 24 hours a day, seven days a week, generally including weekends and holidays. Members can always select to speak with a Member Services Representative during regular business hours.

¹ Some options may not be available to all members.