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Improving Member Access to Information

Horizon BCBSNJ members now can hear patient responsibility information from our Interactive Voice Response (IVR) system.

What’s available?

Members can use the IVR to1:

  • Get the details of finalized claims, including the:
    • Date service began
    • Date the claim was received by Horizon BCBSNJ
    • Amount, date and to whom Horizon BCBSNJ paid, if applicable
    • Total amount the patient owes (patient’s responsibility)
    • Member’s copayment, coinsurance and deductible amounts, if applicable
    • Amount not covered by the member’s health plan
  • Verify enrollment
  • Request a duplicate member ID card
  • Request a duplicate Explanation of Benefits (EOB) statement
  • Get benefits information
  • And more

Secure online tools1
Members can also sign in to Member Online Services at to:

  • Check the status of claims, including how much was paid and how much the member may owe, if applicable
  • Check eligibility and benefits
  • Print a new member ID card
  • Find an in-network doctor or hospital
  • Email their question or Chat with a Member Services Representative

The IVR and Member Online Services are available 24 hours a day, seven days a week, generally including weekends and holidays. Members can always select to speak with a Member Services Representative during regular business hours.

1 Some options may not be available to all members.

Published on: December 5, 2017, 01:16 a.m. ET
Last updated on: April 26, 2021, 02:18 a.m. ET