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Horizon CareOnlineSM Updates

In the past year, we’ve seen some significant changes to Horizon CareOnline, our telemedicine service – and a major enhancement is coming in 2018.

In spring of this year, Horizon BCBSNJ introduced a new proprietary Horizon CareOnline operating platform featuring a new app and webpage where eligible members can access the service. This platform more clearly identifies Horizon CareOnline as a service of Horizon BCBSNJ. American Well remains our telemedicine vendor, providing the doctor panel accessed through Horizon CareOnline.

Also this year, Texas and Arkansas passed legislation allowing telemedicine visits to take place. As a result, Horizon CareOnline is now offered nationwide, and medical visits are available 24/7.

Coming in January 2018, Horizon CareOnline will offer Administrative Services Only (ASO) groups access to behavioral health clinicians, including psychiatrists, psychologists and social workers, to treat conditions such as anxiety, attention deficit/hyperactivity disorder (ADHD), bipolar disorder, depression and more. Members will be able to schedule appointments for behavioral health care between 7 a.m. and 11 p.m., Eastern Time, seven days a week.

For more information, including details on pricing for the new behavioral health services, please contact your Horizon BCBSNJ sales executive or account manager.

Published on: September 15, 2017, 05:26 a.m. ET
Last updated on: September 15, 2017, 03:47 a.m. ET