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Horizon BCBSNJ is #1 in the J.D. Power ranking for Member Satisfaction among Commercial Health Plans in New Jersey

Applies to: Commercial markets

At Horizon Blue Cross Blue Shield of New Jersey, we continue to drive for excellence in how we provide best-in-class service for our members and how we work with the doctors, hospitals and health care professionals we rely on to care for them.

That is why we are honored that Horizon BCBSNJ has taken the top spot in the J.D. Power ranking for Member Satisfaction among Commercial Health Plans in New Jersey. This marks the third time in the last four years that Horizon BCBSNJ has earned this important distinction.

Horizon BCBSNJ received the state’s highest ranking in Coverage and Benefits, Costs, Provider Choice and Customer Service.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics.

In addition to the J.D. Power Award, the 2019 Annual Horizon Brand Image Tracking Study conducted among NJ households, named Horizon BCBSNJ as the state’s “#1 Perceived Best Carrier,” earning the top ranking for the following categories:

  • Coverage members can count on
  • Access to more doctors/hospitals than others
  • Meets members’ individual needs
  • Empowers members to achieve their best health
  • And, easy to work with

Please contact your Horizon BCBSNJ sales executive or account manager with questions.

Published on: May 14, 2020, 02:39 a.m. ET
Last updated on: May 26, 2020, 02:43 a.m. ET