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Download the COVID-19 (Coronavirus) Resource Guide (as of June 28, 2021), created especially for our valued customers.

Helping Our Members Get the Care They Need, Now and Always

Throughout our 88-year history, the health and well-being of our members has always been our top priority. And, throughout the COVID-19 public health emergency, Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) has maintained our commitment to help our members get the care they need, when they need it.

Lowering costs and expanding coverage for important services

We are proud of our efforts to adjust business practices to help our members during this challenging time. For our members, we:

  • Expanded access to telemedicine services for medical and behavioral health care, including relaxing rules to allow use of alternate platforms, such as FaceTime and Skype, and phone-only visits
  • Waived cost sharing for in-network telemedicine visits so members could continue to get care from the safety of their homes
  • Waived cost-share obligations through March 31, 2021, for COVID-19 diagnostic testing, as well as inpatient and outpatient treatment when the primary diagnosis is COVID-19
  • Are covering the cost of recommended COVID-19 vaccines

Telemedicine: Improving access to care

Telemedicine visits are convenient and used by more of our members than ever before. Using telemedicine not only helps members get the care they need, it also helps reduce the spread of
COVID-19, which protects the health of our members and the doctors and nurses who care for them.

For our members who use telemedicine for covered services¹ through Horizon CareOnline² or their in-network doctor, Horizon BCBSNJ is waiving out-of-pocket costs for at least 90 days after the end of the public health emergency and the State of Emergency declared by Governor Murphy. Convenient, no-cost telemedicine appointments are available for members through Horizon CareOnline when they sign in to the Horizon Blue app³ or member web portal at

Avoid unexpected health care costs

To provide transparency and help members avoid high or unexpected health care costs, Horizon BCBSNJ offers an out-of-network cost calculator that lets members view an estimate of the charges they will likely see from doctors, specialists, care facilities or labs that do not participate in Horizon BCBSNJ’s network. Members can get a 360-degree view of their medical costs, from what a patient pays out-of-pocket to what reimbursement the nonparticipating provider receives.

PillPack by Amazon Pharmacy is secure and convenient

PillPack delivers pre-sorted packets that make it easier for members to remember to take their medicines. In these challenging times, helping members get the medications they need is critical. That’s why we’re working with PillPack, a full-service, in-network pharmacy. Members can sign in to and click Prescriptions to take advantage of this service.

Braven Health℠ delivers care for Medicare members

Braven Health, a new insurance company, offers Medicare Advantage plans in eight New Jersey counties effective January 1, 2021. Braven Health is a joint venture between Horizon BCBSNJ, Hackensack Meridian Health and RWJBarnabas Health.

By bringing together the strength of two of New Jersey’s top health systems, and the state’s largest and most trusted health insurer, Braven Health is lowering health care costs for New Jersey’s Medicare-eligible population and delivering a better, easier health care experience.

The Horizon Foundation for New Jersey supports New Jersey

New Jerseyans have faced many challenges due to COVID-19. The Horizon Foundation is committed to helping our members, communities and local businesses get through difficult times, as well as focusing on health programs throughout New Jersey. In 2020, the Foundation:

  • Provided 1,300 free meals to frontline heroes, including health care professionals, police officers and firefighters in northern New Jersey.
  • Funded more than $816,000 in grants to help New Jersey nonprofit organizations provide food, housing and health care services, and to help first responders with daycare services.
  • Provided financial support to organizations like the Community FoodBank of New Jersey, New Jersey YMCA State Alliance and The Salvation Army New Jersey Division to help them serve their communities.

Throughout our history, we’ve been here when our customers and communities have needed us most. Rest assured, we will continue to provide the coverage and services our customers count on, now and always.

Horizon Blue Cross Blue Shield of New Jersey will never send you an email asking you to click on a link to validate User ID(s), password(s) or PIN(s), Social Security Number(s), card or account number(s), cardholder verification value(s) (CVV2), or user-defined challenge information (e.g., mother’s maiden name, place of birth, etc.). If such a message is received, please immediately forward it to

App Store is a service mark, and Apple Wallet and iPhone are trademarks, of Apple, Inc., registered in the U.S. and other countries.
Google Play is a trademark of Google LLC.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks, and Horizon CareOnline℠ is a service mark, of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks of Horizon Blue Cross Blue Shield of
New Jersey. Braven Health℠ is a service mark of Healthier New Jersey Insurance Company, Inc. d/b/a Braven Health.
Braven Health is an affiliate of Horizon BCBSNJ and an independent licensee of the Blue Cross Blue Shield Association.

© 2021 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East, Newark, New Jersey 07105.

This email was sent from an unmonitored mailbox. If you have questions, or if you prefer not to receive emails like this one from Horizon Blue Cross Blue Shield of New Jersey in the future, please contact your Horizon BCBSNJ sales executive or account manager.

Published on: February 9, 2021, 00:58 a.m. ET
Last updated on: June 2, 2021, 14:37 p.m. ET