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Download the COVID-19 (Coronavirus) Resource Guide (as of June 30, 2020), created especially for our valued customers.

COVID-19 Update: Eliminating Cost-Sharing for Qualified In-Network Telemedicine Services

March 18, 2020

Applies to: Medicare

In an effort to promote social distancing and to support the public health effort to slow community transmission of COVID-19, effective immediately through June 13, 2020, Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) is waiving member cost-sharing obligations for covered telemedicine services delivered by an in-network doctor or through Horizon BCBSNJ's telemedicine platforms.

The waiver applies to qualified telemedicine visits for any covered purpose, including diagnosis or treatment of COVID-19, routine care or mental health care. The waiver does not alter the benefits included in any member's plan; it only eliminates cost as a potential barrier to using telemedicine to get care.

As with the previously announced cost-sharing changes, the waiver change applies to Horizon BCBSNJ Medicare plans that include telemedicine benefits.

Effective immediately and through June 13, Horizon BCBSNJ is waving member cost-sharing for covered services:

  • Provided by an in-network doctor or in-network mental health professional including primary care doctors, specialists, therapists, LCSWs or urgent care doctors when conducted according to standards established by N.J.S.A 45:1-61 et seq.
  • Provided through Horizon CareOnline℠, our telemedicine service.

Additional resources available
Many Horizon BCBSNJ Medicare plan members also have no cost, 24/7 access to licensed nurses who can talk with members and direct them to reliable sources for the latest information about COVID-19. Members can access this service at 1-800- 711-5952 (TTY 711).

Depending on the specific benefits included in a member's plan, additional telehealth services, such as Horizon Chat for Care, may be available at no cost through the Company's free Horizon Blue app and by signing in to our secure member web portal at HorizonBlue.com.

If you have any questions, please contact:

Bill Handerhan
Horizon BCBSNJ
Sales Manager, Government Programs
Email: Bill_Handerhan@HorizonBlue.com
Mobile: 1-732-829-1160

Angela Galetta-Winn, MBA
Horizon BCBSNJ
Medicare Broker Sales Account Manager, Government Programs
Email: Angela_Galetta-Winn@HorizonBlue.com
Mobile: 1-973-489-9111

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross and Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross and Blue Shield Association. The Horizon® name and symbols are registered marks of Horizon Blue Cross Blue Shield of New Jersey. © 2020 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East, Newark, New Jersey 07105.

Published on: March 18, 2020, 06:13 a.m. ET
Last updated on: April 9, 2020, 10:22 a.m. ET