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Horizon Care Navigator℠

We know you’re busy — but we also know it’s hard to be your best when you’re not feeling well. Your Horizon Care Navigator can help.

  Horizon Care Navigator℠


Welcome to Horizon Care Navigator℠, an elevated level of service with dedicated nurses who work with you to help you achieve better health.

Your Navigator will get to know your needs, help you connect with care and help you follow your doctor’s treatment plan.

Best of all, you and your family can work with the same person. It’s one-on-one support for navigating the health care system.

  • when you’re in the hospital
  • when you’re transitioning home
  • when you need follow-up care
  • or when you need experienced advice

They’ll partner with providers, medical directors, home health and more.

They’ll help you find in-network doctors and hospitals, get informed about your condition and treatment, and guide you to the integrated care and support you deserve, all with the goal of improving your health care experience.

Horizon Care Navigator is your guide to the full spectrum of care, with your needs directly at the center.

Start improving your quality of life today.

Horizon Care Navigator Dedicated nurses, helping you achieve your best health.

Call 1-888-621-5894

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. Care Navigator providers cannot diagnose or treat you. They can assess your needs based on your physicians’ diagnosis and treatment plan and assist you in learning how to navigate the health care system, educate you about your benefits, teach you about your medical conditions, identify your health goals, identify community resources to assist you and provide guidance so that you can learn to manage your health in a manner that aligns with your physicians’ treatment plans. The Care Navigator service does not take the place of medical care from a physician. You should direct questions and concerns about your health to your physicians. If there is a medical emergency, call 911.

Living with an acute or chronic health condition can be hard. The Horizon Care Navigator program can help. This program is voluntary and free to eligible members.

Your Horizon Care Navigator is a dedicated Horizon registered nurse who can help you with your health needs and find ways to improve your health. Your Horizon Care Navigator can:

  • Help you understand your health plan and how you can get the most from your benefits
  • Work with your doctors and caregivers
  • Give you one-on-one support and advice
  • Help you understand your treatment plan
  • Talk to you about ways to be healthy
  • Help you get through the things stopping you from getting the care you need
  • Make sure you're getting preventive screenings
  • Find in-network registered dietitians, behavioral health specialists and other health care professionals
  • Help with discharge planning from acute and subacute care facilities

We can help you and your covered dependents handle any of the following conditions and more:

  • Asthma
  • Back pain
  • Cancer
  • Chronic pain
  • Diabetes
  • Heart conditions
  • High blood pressure
  • High-risk maternity and premature birth
  • Musculoskeletal disorders (joint replacement, back pain and more)

Horizon Care Navigators cannot diagnose problems or recommend specific treatment. They are not a substitute for your doctor’s care. Services are not an insurance program and may be discontinued at any time. Always speak with your doctor before starting an exercise program or diet.