Horizon CareOnline (Telemedicine)

Can’t get to your doctor’s office? Get virtual medical or behavioral health care anytime via video, phone or chat, with Horizon CareOnline.

Horizon CareOnline Brings the Doctor to You

TRANSCRIPT

[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

[Video transitions to show the Horizon CareOnline app icon on a smartphone.]

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

[Video transitions to pharmacist and customer speaking, followed by customer purchasing prescriptions.]

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

[Video transitions to a member coughing and sneezing.]

You can use Horizon CareOnline for a number of different conditions.

  • Colds
  • Flu
  • Sinus infection
  • Skin irritation
  • Abdominal pain
  • Cough
  • Eye infection

[Video transitions to a laptop displaying a member signed in on horizonblue.com, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in…or download the app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon CareOnline or Amwell apps, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com.

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

The App Store℠ is an online store and is a service mark of Apple, Inc. Google Play™ is a trademark of Google, Inc.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross and Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross and Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline℠ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey. © 2018 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.

With Horizon CareOnline℠, you can:

  • Read profiles and patient reviews before selecting a health care professional for your care.
  • Receive a record of your visit by secure email to share with your primary doctor.
  • Feel secure in knowing that Horizon CareOnline complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Get urgent medical care 24/7 from U.S. board-certified, licensed doctors for conditions such as:

  • Abdominal pain
  • Colds and flu
  • Fever
  • Skin irritations
  • Sinusitis

See a licensed psychiatrist, psychologist or social worker for conditions including:

  • Anxiety
  • Attention deficit/hyperactivity disorder(ADHD)
  • Bipolar disorder
  • Depression

Professionals are available by appointment from 7 a.m. to 11 p.m., Eastern Time, every day.

Horizon CareOnline does not replace your relationship with the primary doctor or behavioral health professional you see on a regular basis.

For technical help, email HorizonCareOnline@AmericanWell.com. For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online.

American Well is an independent company that supports Horizon BCBSNJ in the administration of telehealth services. Horizon CareOnline℠ is a service mark of Horizon Blue Cross Blue Shield of New Jersey.