SMS/Texting Terms and Conditions

Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) offers members the ability to receive communications via text messaging. Interested members can enroll for the service through the online member portal, by texting a short-code or by calling our Member Services department. At enrollment, a member must provide a mobile phone number and specify the types of messaging they would like to receive.

Opt-In

You may opt-in to Horizon BCBSNJ’s texting services by signing in to HorizonBlue.com to manage your preferences or by contacting our third-party vendor via email at support-us@2sms.com or via phone at 1-877-736-3898. By opting-in to this program, you agree to receive text messages from Horizon BCBSNJ or a contract third-party vendor based on your selected account preferences.

Opt-Out

To opt-out of a Horizon BCBSNJ texting campaign, reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE or REMOVE from your mobile device. You will not receive any additional messages from the program you opt-in to unless you opt-in again.

Message frequency will vary based on program participation. Standard message and data rates apply.

Participating carriers include: Alltel®, Associated Carrier Group (ACG), AT&T®, Boost Mobile®, Cincinnati Bell®, Cricket®, Google Voice, MetroPCS®, Nextel®, Rural Carrier Group, Sprint®, Tier 2/3 Carrier Group, T-Mobile®, U.S. Cellular®, Verizon Wireless®, and Virgin Mobile USA.

Warranty

Horizon BCBSNJ and any of our contracted third party vendors will not be liable for any delays in the receipt of any SMS messages connected with any Horizon BCBSNJ texting/SMS program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator to your mobile device.

Privacy Policy

Horizon BCBSNJ and our third-party vendors respect your privacy. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any legal, regulatory or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide an organization the information in connection with the service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate, or incomplete, we may refuse you access to the service and pursue any appropriate legal remedies. You may view Horizon BCBSNJ’s complete Online Privacy Policy and Horizon BCBSNJs HIPAA Notice of Privacy Practices. Please notify us immediately if your mobile number changes.

PHI

If you opt-in to any of our healthcare management and/or care coordination programs, please note that text messages may include protected health information (PHI). Since text messaging is not encrypted, there is a risk this information could be intercepted or viewed by third parties, including others who have access to your device. Opting to receive text messages from Horizon BCBSNJ is done at your own risk.

Legal Disclaimer

NEITHER HORIZON BCBSNJ NOR ITS EMPLOYEES, AGENTS, SUCCESSORS, AND/OR ASSIGNS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, ADEQUACY, QUALITY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION CONTAINED OR SENT VIA TEXT MESSAGING PROGRMAS. FURTHER, HORIZON BCBSNJ SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCONSEQUENTIAL DAMAGES TO THE USER, OR A THIRD PARTY ARISING FROM THE USE OR RELIANCE UPON THE INFORMATION CONTAINED IN TEXT MESSAGES, OR ANY OTHER LINKED WEBSITE, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, OR LOST DATA, EVEN IF HORIZON BCBSNJ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF THE ACTION.