In 2018, Horizon Blue Cross Blue Shield of New Jersey continued to make important strides in transforming health care in New Jersey. To find out more about how we are working hard to enhance care and make it more affordable for our members, we invite you to read our 2018 Annual Report.
Each year we use a set of tools that are managed by outside groups to measure how we are doing and see where we can improve our services.
At Horizon Blue Cross Blue Shield of New Jersey, we’re committed to making sure our members receive access to quality care. Our Quality Improvement Program monitors and works to improve the quality of care and services provided to our members.
This document details Horizon Blue Cross Blue Shield of New Jersey’s strategy for managing the health of our members. It includes an overview of the services we have to improve the quality of care our members receive.