Hurricane Michael Update: October 11, 2018

Horizon Blue Cross Blue Shield is working to ensure that all members who are impacted by Hurricane Michael have continued access to care.

Members in areas affected by Hurricane Michael can expect:

  • Prior authorization notification time limits (the pre-approval for certain services) to be waived.
  • To be able to use their health coverage to replace medical equipment or supplies that are lost due to the hurricane, subject to their plan terms including regular cost share requirements.
  • Early refills of prescriptions upon request, if prescription coverage is provided through Horizon BCBSNJ, so that care is not interrupted. Pharmacists or members can call our pharmacy benefits manager, Prime Therapeutics LLC, at 1-800-370-5088 with questions.

In addition, all Horizon Blue Cross Blue Shield members who live in Florida, Alabama and Georgia are eligible for no-cost telehealth visits through Horizon CareOnline. Horizon CareOnline doctors can prescribe medications, if needed, to pharmacies nearby. This offer is good for unlimited telehealth visits from now through October 15, 2018. To use this offer, simply go to, register or sign in, and use code Michael in the Coupon Code field on the Payment screen.

As always, when members need care, they can display or print their member ID cards by registering and signing in to our secure member website and choosing ID Cards.

We will continue to monitor the situation and work with other Blue Cross and Blue Shield Plans to help members get the care they need.

Published on: October 11, 2018, 15:33 PM ET
Last updated on: October 11, 2018, 15:35 PM ET