Care for the Mind and Body

Horizon BCBSNJ is working to ensure that our members get the care and support they need to improve their physical and emotional well‐being. The Horizon Behavioral Health℠ care team works with physicians to identify members who are likely to have an underlying behavioral health condition. Our team helps them find the right care through an extensive network of health care professionals and facilities, community organizations, technology and educational materials. They also help with care coordination, and ensure that members understand their behavioral health benefits and maximize their coverage.

“We're working with our providers in private psychiatric and rehab programs to be able to provide services that will really take us to the next level as it relates to behavioral health and physical health integration. We are focused on working with Primary Care Physicians who in the past have struggled with what to do with a patient who needs behavioral health services.”

Suzanne Kunis
Director, Behavioral Health

In 2018, we enhanced our behavioral health integration with a new collaboration with Quartet, a technology company that uses tools to more easily identify patients with behavioral health needs associated with their medical conditions and connect them to the specialists best suited to address those needs. Quartet provides access to a vetted network of local mental health specialists, live psychiatry consults for providers and support for patients and providers.

“Quartet is proud to partner with Horizon BCBSNJ, an innovative health care leader invested in helping members with mental health conditions get the care they need. Together we are connecting patients to personalized care teams, uniting primary care and mental health providers at the local level. We look forward to continuing to work together across New Jersey to help people get the right care at the right time.”

Dr. David Wennberg
CEO, Quartet

Substance Use Disorder is another focus as Horizon BCBSNJ integrates physical and behavioral health care for our members. With more than 3,100 drug‐related deaths in New Jersey in 2018, Horizon BCBSNJ is expanding our partnership with community leaders and becoming a leader in our state's efforts to address the opioid crisis.

We partnered with DEA 360, a U.S. Drug Enforcement Administration (DEA) initiative to combat the current heroin/prescription opioid epidemic and to increase the impact and scope of ongoing community outreach activities in New Jersey.

We hosted and helped facilitate the kick-off of The Collaborative Community Action group — focused on prevention work, the opioid crisis and the DEA 360 Strategy efforts in Newark. The meeting brought together stakeholders from throughout the community to share best practices and expertise.

Horizon BCBSNJ is also encouraging the safe and effective disposal of unused medicines by distributing DisposeRx®, a medication disposal product that takes a potent drug and renders it unusable.

With an understanding that many of our members, particularly our younger members, are more likely to use technology to seek the care or support they need, we launched a pilot program with MAP Health Management (MAP) that offers 24/7 tech-enabled Peer Recovery Support services for our members who are in treatment for Substance Use Disorders. The program, which is the first of its kind in New Jersey, matches eligible members and their support groups with a MAP Peer Recovery Support Specialist in a structured outreach program that uses phone/video sessions as the primary form of contact.

Horizon BCBSNJ is also addressing the opioid epidemic through The Horizon Foundation for New Jersey.