Members Online Services FAQs
How do I register?
Click here
to go straight to the Registration Page. Once you're there, just fill out the appropriate
information to identify yourself as a Horizon BCBSNJ member. Click the "Continue" button;
you will be asked to confirm your information and then click the "Continue" button again.
A "Congratulations" screen is displayed after the Member Portal verifies the information
you provided. This screen provides you with your user ID. Your Member Portal password
is emailed to the address you provided during registration. Once you have your user ID
and password, you are ready to use the Member Portal.
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What services do I get when I register?
Registration on the Member Portal provides you with interactive self-service capabilities
and health plan information. You have the ability to view Eligibility Information, Claims
Information, Authorization and Referral Information and to request a new ID card.
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How do you use the information that you collect from me?
The personal information you provide on this site will not be sold, licensed, or
disclosed outside of Horizon BCBSNJ and its affiliates unless (a) permitted or
required by law, (b) authorized by you, or (c) necessary for Horizon BCBSNJ's
agents or contractors to perform certain services or functions for us.
Personal information means information that identifies you, such as your
name, address, social security number, or telephone number.
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How secure is the personal information I submit?
The Member Portal uses Secure Socket Layer 128 bit encryption technology to protect
the privacy of the information that you transmit to Horizon BCBSNJ via this Member Portal.
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I forgot my user ID. What should I do?
Click on the "Forgot User ID" button on the Member Portal Menu on the Welcome Page.
The screen prompts you to enter information to identify yourself to the system.
Enter your information in each field and then click the "Continue" button. Your user
ID will be sent to you via an email message, at the email address specified during registration.
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I forgot my password. What should I do?
Click on the "Forgot Password" button on the Member Portal Menu on the Welcome Page.
This screen prompts you to enter information to identify yourself to the system.
Your password will be sent to you via an email message, at the email address specified during registration.
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How do I change my password?
Click on the "Change Password" button on the Member Portal Menu on the Welcome Page.
The screen automatically displays your User ID. Type your password information as
directed and then click the "Continue" button. The Member Portal updates your records
and displays a confirmation message.
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What should I do if I have a new email address?
Click on the "Change Email" button found on the Member Portal Menu on the Welcome Page.
The screen displays your current or "old" email address automatically. Type your new email
address as directed and then click the "Continue" button. The Member Portal updates your
records and displays a confirmation message. Click the "Continue" button on the screen;
the Member Portal displays a "Confirmation" screen.
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Why can’t I see changes/updates just made to my information?
The Member Portal is synchronized with other Horizon BCBSNJ applications.
After processing or adjustments are made, this synchronization takes place
before the updates appear on the Member Portal. This may take up to 72 hours
from the time the information is entered on the Member Portal.
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How do I get help if I run into technical problems?
You can request technical assistance with Member Online Services from the Horizon eService Desk by sending an email to
SHBP_Member@Horizon-BCBSNJ.com.
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